Privacy and Data Security

At Viglen, your right to privacy and data security is our main concern. That’s why, when you visit www.viglen.co.uk, we will help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site or when you use our online support offerings.
 

Viglen only asks for specific types of personal information

In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.
 
For example, we request information from you when you:–

• Register on www.viglen.co.uk
• Request a quote
• Place an order
• Participate in promotional offerings
• Subscribe to pricelist or a mailing lists
• Request assistance from our “Sales, Customer Care or Product Advisor”
• Fill out a support and manage request
• Deliver services for events, seminars, exhibitions and workshops
• Run competitions therefore contact information is requested
• Direct Mail purposes.

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information and possibly a customer number. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing pricelists, you will be able to “unsubscribe” to these mailings at any time and we will ensure this is done as soon as the marketing department receive your request.
 

Viglen only uses your personal information for specific purposes

The information you provide will be kept confidential and used to support your customer relationship with Viglen. Among other things, we want to help you find information on Viglen.co.uk quickly and alert you to product upgrades, special offers, updated information and other new products and services.
 
Contractors and suppliers of Viglen i.e. a fulfilment agency who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Viglen. Viglen may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.
 
In addition, Viglen may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation and other legal action or if Viglen reasonably believes it is necessary to do so to protect Viglen, its customers or the public.
 

Viglen Privacy of Email accounts

Viglen respects the privacy of email accounts. Viglen does not send unwanted email messages or junk mail, your details will not be forwarded to any other organisation other than Viglen without your consent.
 
However, Viglen at certain times may use emails to keep you updated with promotional offers about products, services that me be of interest to you. Again, you can unsubscribe or change your details at any time.
 

At Viglen you can opt-out of receiving further information at any time

Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only Viglen (or agents working on behalf of Viglen and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us and we will remove your details immediately.
 

Viglen will not disclose your personal information to any outside organisation for its use in marketing without your final consent

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organisation for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Viglen for the purpose of performing services for Viglen.
 

Viglen StoreFront — e-Commerce site

The online storefront at Viglen.co.uk is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Viglen is committed to ensure data security with respect to information collected on our site for details on these security measures. For example, if you wish to make a purchase or transaction that requires making a payment in the storefront website, we will request personal information which is necessary for billing/and or shipping such as name, address, telephone number and credit card number.
 
If at any time you would like to make a purchase, but do not want to provide your credit card information online, you can contact a Viglen sales representative over the telephone. Simply call 01727 201 800. It has always been a Viglen practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.
 

Customised Experience

We use technology to help us deliver customised visitor experiences. At Viglen, we primarily use “IP Addresses and cookies” to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our website. Viglen has no desire or intent to infringe on your privacy while using the viglen.co.uk website.
 

Children’s Privacy (age 12 and under)

Viglen takes children’s privacy seriously. Viglen does not seek to collect personal information about children through its Website. Viglen does not condition a child’s participation in an activity on the disclosure of more personal information than is reasonably necessary to participate in the activity.
 
If we become aware that a person submitting personal information to us through any part of our Website is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.
 
Since we do not seek to collect any personal information about children and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honour that request.
 

Other Websites

Viglen’s Website contains links to other Websites that are not operated by Viglen. Viglen is not responsible for the privacy practices of the Websites that it does not operate. Some parts of the Website are animated using various downloadable applications, such as Macromedia’s Shockwave/Flash.