Achieving Best Value
At Viglen, we believe in delivering best value; a combination of cost-effective
pricing and total service focus. Our track record in delivering long-run
project support is clearly defined, and underlines our ability to work
hand-in-hand with government agencies at all levels to forge productive and
Viglen's pricing is always keen because we understand that there’s more to Best
Value. We do not claim to offer best price; only the best value. Some of that
value is in the business relationship. e.g. we provide on-line web-based order
tracking so customers can check on the progress of their order.
Whether for government, local authorities or NHS clients, Viglen’s
understanding of the increasing application of IT and online services in the
public sector means it has unique insight into the support levels required.
Customer IT departments can be provided with priority access to Viglen’s
Technical Support department.
Our Commitment to the Environment
Viglen is building relationships across business to ensure that an ever-greater
number of Viglen PCs and servers can be refitted and reused, or ecologically
decommissioned with utmost consideration for the world around us. We now offer
the complete recycling toolkit by recognising the role that responsible
disposal needs to play in the life cycle of our products.
Working in close collaboration with PASA (The Purchasing and Supplies Agency)
we are establishing a centre of excellence in environmental-friendly planning
and supply, enabling our public sector clients to meet rigorous new green
We have worked determinedly to ensure that 100% of our hardware packaging is
fully recyclable, taking great strides towards establishing a centre of
excellence in environmentally-friendly planning and supply, enabling our public
sector clients to meet their rigorous new 'green' targets.
Since July 2000, all redundant non-domestic PCs are treated as hazardous waste.
PC batteries, non bio-degradable plastics, PCBs, precious metals, copper and
aluminium need to be recycled or disposed of in an environmentally-friendly
New legislation, which will apply equally to the public and private sectors, is
moving ahead. The European Commission has agreed wording to its WEEE (Waste,
Electronic and Electrical Equipment) Directive which sets ambitious targets for
the recycling of redundant technology.
To help its public sector partners stay ahead of the curve, Viglen has
implemented a series of innovations and is building disposal and recycling
services into acquisition contracts, urging clients to actively consider the
implications of IT redundancy.
Viglen has forged a partnership with Salisbury-based IT recycling specialist
Recommit to provide auditable, standardised disposal or re-use. Recommit will
recondition and reuse hardware of Pentium 2 quality and above, disassembling
older machines into components for recycling, with data removed to Ministry of
Complete Solutions and Managed Services
Viglen is wholly expert at understanding the particular needs of large public
sector organisations; of data security, environmental compliance and the need
for structural integrity, cost-effective scalability and round-the-clock
Viglen has developed a tier of tailor-made support packages in modular form,
enabling our clients to select the combination of training and telephone-based
or on-site analyst services to suit them best — up to and including full
Managed Services contracts with 24/7 support from named individuals.
Where technology allows, we are also able to offer remote access assistance,
dialling-in to networks to troubleshoot while providing telephone support. In
emergency situations, full engineer callout services are available based on a
set of pre-agreed fault levels.
We employ staff with unrivalled Microsoft licensing expertise and
experience and are the only OEM with Microsoft Education Large
Account Reseller status giving our public sector customers unique access to
By providing a highly qualified pre-sales support team to advise on network
design and implementation, our customers can relax in the knowledge that the
system they order meets their requirements exactly. Viglen engineers are
available to provide installation services and on-site configuration. Large
networks can even be configured prior to shipment where necessary and customer
acceptance tests can take place either at Viglen or at the customer site.
To complete our range of solutions, Viglen acquired, Xenon, that holds 3rd
party maintenance accreditations for other manufacturers, e.g. Compaq, so
comprehensive, flexible maintenance cover can be provided for up to 5 years.
Their skills also embrace leading LAN and WAN technologies, including Microsoft
Windows NT Server, Novell IntranetWare and SCO Unix.
Extending Green Services Still Further
Viglen’s environmental credentials have been recognised on several levels —
most notably in our award-winning all-corrugated packaging which is completely
EPS-free and can be removed from site by Viglen following installation. We have
undertaken other initiatives, from energy-saving changes in the fabrication
process to waste recycling in our purpose-built assembly plant and paper
recycling in all our offices.
We have also invested in our own internal CE Marking laboratory to ensure total
compliance with the latest European Directives on product emissions and safety.
Viglen hardware is not only well-built and reliable — it is also fully
Viglen has its own G-TEM laboratory so finds it easy to ensure new servers
satisfy all legislation for safety and electronic noise. Certification is
sought for all major server operating systems. Our servers are built from
non-proprietary components ensuring ease of configuration and maintenance. Many
of the servers are pure Intel including motherboard, PSU and chassis.