A1: Yes, it is always a good idea to file away a hard copy of your agreement, so make sure that you print this out.

A2: In the unfortunate circumstance that you lose or misplace one or more of your documents we can help you. However, you will incur a cost and we have a scale of charges relating to loss of documentation. Please contact our customer services team who will be happy to help by calling 0208 254 1800.

A3: Viglen Finance would try to accommodate a change of this nature and ask that you call us to discuss. In the event that we are able to make the change, there would be an administration charge of £200 plus VAT and in some cases a ‘variation agreement’ may need to be signed.

A4: In this situation you will need to contact us immediately, ideally in advance of the due date.

A5: Yes, under the terms and conditions of your agreement you are required to insure the equipment. However, we can insure the equipment on your behalf if you prefer.

A6: When you signed your agreement you accepted the Terms & Conditions contained therein.

A7: It is an annual charge that is imposed to maintain your agreement.

A8: need to contact the supplier of the equipment — but you must not stop your contracted payments.

A9: Yes you can, you need to contact us. In the meantime, please do not stop your contracted payments.

A10: We will gladly discuss your end of lease options as your contract nears the end of its primary period. We work with a panel of financial institutions and much is dependent on the arrangements we have in place with them.

A11: If there is anything else you wish to know then please contact your Account Manager.
Their details are contained within the email you received when your contract started.

A12: We will always endeavour to assist in these situations and recommend that you contact our Customer Service Team when a change of legal status is imminent.

A13: When you have a lease with us you will receive an annual VAT schedule, for which you can claim back the VAT. If you have a hire purchase agreement, a copy of the document will suffice.

A14: We will always endeavour to assist in these situations and recommend that you contact your Account Manager or our Customer Services Team when a change of legal status is imminent.

A15: We will always endeavour to assist in these situations and recommend that you contact your account manager or our Customer Service Team. We can provide you with a settlement quotation which will outline how and when you can settle payments in full. In the meantime, continue to make your contracted payments until this has been agreed and confirmed.

A16: Viglen Finance’s approach to IT finance is structured to make your life easy.
 
Here’s how you can get instant access to the technology you need:

• Choose the equipment and software you want
• Select the supplier or suppliers of your choice
• Talk to Viglen Finance about our finance solutions
• We’ll propose a payment schedule tailored to your needs and put the facility in place
• Sign and return the Viglen Finance documentation
• Place the order and you arrange delivery from your supplier
• You’re ready to go!

A17: Viglen Finance’s IT finance experts can talk you through the various types of lease, and help you decide which is best for you. We can guide you through legislative and business issues. Just tell us what you need — we’re ready to help.
 
There are various types of finance agreement in the different sectors we serve, but the three main types of lease (and their defining characteristics) are:

• Operating lease
  Off balance sheet funding for specialist equipment
• Finance lease
  Full invoice amount is financed
  Customer has options to return or continue to use the equipment at the end of a lease
  Appears on balance sheet, and payments are usually 100% tax allowable
• Hire Purchase
  Full invoice amount is financed
  Customer normally owns the equipment upon final payment
  Appears on balance sheet and capital allowances are claimed

A18: In summary, the benefits are:

• It’s good for your budget
• It offers an alternative source of credit
• It gives you total flexibility
• It offers you easy upgrade options
• Our independence gives you freedom to choose